Invoices

Owners and administrators see the workspace's bills in Studio → Invoices. Nothing is charged automatically: an invoice is prepared by Cartema from the terms agreed with you, and you pay it by bank transfer.

#What an invoice carries

• The subscription — the plan's name and the period it covers: a month, a year, or the months agreed with you.
• Work on request — the hours of work Cartema did for you in the period, one line per task with its date and what was done, at the agreed hourly rate.
• Other lines when there are any: orthophoto processing beyond the plan's allowance, extra storage, onboarding.

Every invoice has a number (CRT-year-number), the period, the issue date and the due date (14 days). Print gives the page as a document for your records.

#The work log

Studio → Work log (owners and administrators) is the record behind the hours: each task Cartema support did for the workspace, with the date, the app it concerns, what was done, the hours and whether it is done or still planned — month by month, with a search and filters. It shows the work, not the prices; the invoice's work lines are that log for the period, nothing more.

#Status

Status	Meaning
Issued	sent to you; payable by the due date
Paid	payment confirmed by Cartema
Void	withdrawn; its hours go onto the next invoice instead

When a subscription invoice is marked paid, the workspace's access runs for the period it covers. As the period nears its end, owners and administrators see a notice at the top of every page with the date; after it, a second notice says when the workspace would be suspended without a confirmed payment. Nothing is suspended without that warning.

#When a payment is late

• The seven days after the paid-until date the workspace is read-only. Everyone can still open the apps, look at the map, identify, search and read attribute tables, but nothing can be changed, uploaded, exported, printed, downloaded as CSV or DXF, copied to My layers or taken offline in a field pack. A notice at the top of every page says so and gives the day of suspension.
• After those seven days the workspace is suspended: its apps, Studio and its public links close for everyone in it, on the web and on the phone, and links to its maps or 3D models handed out earlier stop working within a minute. The phone app empties its map cache.
• While suspended, owners and administrators can still open Studio → Invoices to see what is due, and everyone can still write to Cartema support (Contact us and Messages). The page shown in place of the workspace links to both.
• Nothing is deleted. The workspace's data stays as it was and everything opens again as soon as the payment is confirmed. Exports, prints or field packs that were being prepared when the workspace was suspended are finished and kept for when it opens again; if it is still suspended 30 days later, those files are removed, and can simply be made again.

Cartema may also suspend a workspace by agreement, whatever its dates; the same rules apply.

#Questions about a bill

Reply to the email the invoice came with, or write to the address printed on it. A line that is wrong is corrected by voiding the invoice and issuing a new one — nothing is edited after issue.